From Today's Voices,
I REFER to the letter by Ms Chua Kim Choo (May 19) regarding the
feeder service and the MRT system.
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We would like to assure Ms Chua that, in the planning of bus
services, we place top priority on schedule adherence. The arrival
times of buses at terminals and bus capacity at high loading points
are closely monitored to match commuters' needs.
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In instances where schedules are affected by varying commuter
demand, poor traffic conditions or other unforeseen circumstances,
adjustments to the schedules are made by operations staff wherever
possible.
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To ensure the regular frequency of the feeder service in Ms Chua's
Yishun area, we have stepped up checks on all buses operating on
the service. Surveys have also been conducted on-site.
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Similarly, we monitor the MRT train service closely to meet
commuters' needs. Over the past two years, SMRT has consistently
achieved train service availability of 99.95 per cent and above,
exceeding the 98-per-cent standard set by the Land Transport
Authority.
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We thank Ms Chua for the feedback and would appreciate if she could
contact our SMRT Customer Relations Centre at 1800-336 8900 or
email [email protected] for any clarification.
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Letter from
.
Dawn Low
.
Manager, Corporate Marketing and Communications
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It mentioned only adherence on schedule, and not on bus/train
frequencies.
If officially a bus service had a bus frequency of 1hr (of course
there is none), even if bus captain adhere to the bus frequency
strictly, the freqency would not be satisfying.