Seriously i wouldn't wanna work in F&B even if they pay me
5000 a month.
First hand experience, I've worked in a restraunt before during my
holidays, those pasta mania.. jacks place.. swensens type. Its
pretty shitty. Cos pay sucks compared to other countries, secondly,
singaporeans are not the friendly (we have to admit).. you welcome
them with a smile and some of them ignore you, only a handful
bother to retun that smile. And yes, waiter and customers alike..
we complain complain and complain. I'm rather lucky to avoid being
complained
Even with all the ongoing service improvement crap, its not going
to change unless singaporean change their general attitude. Again,
waiters and customers alike
Forgive me for being such an arsehole but i really enjoy serving
foreign customers than locals seriously. They are more polite,
treat you with respect and even if they do complain, they do it
discreetly and politely, YES even if they are angry.
But than again waiters too need to improve on their service. Most
of them are foreign students studying and working at the same time.
My general advice is if you can't cope doing both at the same time,
don't work if you can help it. Cos after lessons the whole day and
you're really shagged out. You report for your shift feeling shitty
and moody. Thats when all the complains comes in about poor service
attitude.
Restraunts are to be blamed too, my sibling who used to work
overseas at a local restraunt there had went through a short
orientation/training program before starting work, in order to
familiarise with customer service. The restraunt took effort to
ensure that the service level is there and that tips received by
each individual need not be shared among others.
In singapore, there is no such thing. When you report for work not
knowing anything, they just leave you with some simple instructions
and the rest is up to you to learn by yourself. And tips received
are collected and shared among all waiters and waitresses, which is
not really fair to those who did their part, as some of them
actually skive off for a cigarette or extra long toilet
break.
Btw, i really pity managers at restraunts outlets. They work almost
everyday and even on off days, they have to come back to check on
things and do up the tons of paperwork. People work they work,
people not working they also work, public holiday=work even harded.
They pay is high, but so is the workload and stress to meet sales
quota. Such a boring and lifeless job, from what i observe, they
really lack social life, other than interacting with
customers.
