NSF ez-link card
Refund of the NSF ez-link Card is not allowed while the concession
eligibility is in effect.
After your concession eligibility has expired (eligibility period
is determined by the respective camps), the card can be used for a
further 16 months (you can check expiry date at
any AVM or GTM). You may request for an immediate refund at any
Ticket Office during the 16 months grace period. Adult fares will
be deducted during this grace period and concession passes cannot
be purchased.
After the 16 months period, the card will expire and cannot be used
or refunded immediately. Instead, a receipt will be issued and the
refund can be collected 5 working days later at any Ticket Office.
All refunded cards will be retained by TransitLink.
In addition,
School ez-link Smartcard
Refund of the School Smartcard / ITE Student ez-link Card is not
allowed while the concession eligibility is in effect. After your
concession eligibility has expired (Eligibility period is
determined by the respective schools. You can check expiry date at
any AVM or GTM), the card can be used for a further 6
months. You may request for an immediate refund at any
Ticket Office during the 6 months grace period. Adult fares will be
deducted during the 6 months and concession passes cannot be
purchased. Refund for early school leavers can however be made at
TransitLinks Customer Service Centre.
After the 6 months period, the card will expire and cannot be used
or refunded immediately. Instead, a receipt will be issued and the
refund can be collected 5 working days later at any Ticket
Office.