I think they need to do some market and customer surveys.
For example, i use to take Bus 30 a few months ago to my school in
Pasir Panjang. I realise that when i go to school from Bedok
Interchange at ard like 2pm, they use a air con double decker bus
when the journey sees the bus rarely filled. Then when it was peak
hour around 5 plus, i actually see at Pasir Panjang, 2 consecutive
single deck bus coming in the space of 20 minutes. It was FILLED to
the BRIM!
So, if SBS had did some customer surveys. They would realise it is
better for the customers to use a single deck at 2pm where
passengers are fewer and double deck during peak.
Anyway, they say charge more increase service. Guess what? They
change the feeder bus route at my flat in simei. Now, I have to
walk 10 minutes to get to the feeder bus stop instead of the usual
5 minutes. Better service? Darn right.