SINGAPORE — From next month, StarHub customers who make calls
lasting less than a minute will have to pay more than what they are
paying now. The telco will implement a “one-minute minimum charge”
for local calls from May 1. After the first minute, talk time will
be billed on a per-second basis.
Regardless of the actual talk time, each call lasting less than a
minute will be charged 16.05 cents — the same flat fee that rival
telco SingTel charges for the first minute of outgoing calls. The
third telco, M1, charges outgoing calls on a per-second basis.
Currently, a StarHub customer would be charged about 8 cents for a
30-second call, for instance, compared to 16.05 cents which he will
have to pay under the new billing method. Nevertheless, with the
change, customers will not experience higher charges for calls
lasting more than a minute.
In response to TODAY’s queries, Mr Tian Ung Ping, StarHub’s
Assistant Vice-President of Mobile Post-paid Services, noted that
the telco has been billing its mobile post-paid customers on a per
second basis “for the past 13 years”. He said: “Amid rising costs
of network maintenance, upgrade and expansion, we decided against
increasing our call rates and to implement a one-minute minimum
charge.”
Mr Tian said StarHub had updated its website earlier this month to
inform customers of the new billing method. Mobile post-paid
customers will also be notified of the change through a notice in
their next three bills starting this month, he said.
Customers who have signed up or renewed their mobile price plans
recently were also informed.
Frost & Sullivan Managing Director Manoj Menon said StarHub’s
new billing method would impact customers who do not utilise data
services.
Increasingly, consumers with smartphones prefer to use chat
programs such as WhatsApp, instead of making short phone calls, he
said.
“Consumers at the lower end of the spectrum will see the biggest
impact and will have to watch their bills,” he said, adding that
StarHub’s move was made in a bid to “mitigate some revenue
loss”.
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