I am a M1 subscriber for their mobile phone service.
And i am downright disappointed with the service that the telco
provides man.
Their 3G coverage is far from impressive to begin with. The
signal fades and dies off almost everywhere and I find my Iphone
running out of battery juice by constantly trying to search for a
connection rather than for other usages.
Just earlier today, I've found some suspicious amounts on
outgoing call charges and decided to make a call to the M1
customer helpline to get an idea of exactly what am i billed
for.
Guess what they told me? The CSO on the other side of the line
said he wont be able to provide a breakdown of my bill unless i pay
5 bucks to request an itemised bill be printed out. And he is not
able to look from his side into the system on the breakdown of my
call charges.
What the Hell ? The other telcos provide the breakdown of the
number of calls and call durations on their bills. Why arent they
charging extra for that? What makes M1 so special to be the only
telco not to print the call duration on the bill and have to charge
extra if the customer wants to see it?
So if i am suspicious about my call charges, how does it makes
sense for me to pay yet MORE to get another itemised bill
just so i'm able to clarify on those charges?
And if i paid to get this itemised bill, after looking at the
breakdown, if i find that i have a dispute over the call
charges , who will i have to call and speak with to clarify those
charges?
Bingo, the CSO on the M1 customer helpline !!
This is where they really contradict their own asses
man, if they cant access my calls breakdown, how in the blue
hell are they able to verify charges with me if i have a dispute
over it ?
And if i need to pay more everytime, only then i can see my
calls breakdown, it simply defeats the purpose of calling the
customer helpline altogether, aint it?
After much insistence, the CSO somehow micraculously was able to
give me the call duration and charges of some of the longest calls
i've made. Funny, didnt he say earlier he wasnt able to access my
call details? And magically he can now all of a sudden? I am really
getting suspicious of the type of protocols M1 practices. So they
are not unable to access your call details, rather, they are
unwilling to disclose it, unless you pay the designated amount to
print the itemised bill for it. I cant think of another better term
than the word 'cheapskate' to describe them.
But thats not all. I am given another shock when the CSO
revealed that another call i am charged for was for an 1800
number.
WHAT ??!! Being charged for an 1800 number ? Aint 1800 numbers
supposed to be toll free? And M1 got the cheek to charge for that?
Thats dah first I've ever heard man !!
The CSO said that different telcos practice different policies
and it is in M1's protocols to charge for 1800 numbers. Is
he fucking sure of what hes saying? Because if somehow i found
out that aint true, i'm gonna gather a bunch of M1 users with me to
freaking sue for deceit.
The CSO mentioned that basically only their customer care
hotline was toll free and M1 customers will have to pay anything
else they call.
Now, doesnt that make M1 just a shameless money grubber? If
thats the way they do business, what is there to procure
customer loyalty to ensure the customers will stay and recontract
with them?
I am seriously pissed with the asinine service they've given me
and I swear upon my gracious soul I aint gonna ever be a M1
customer again until something is done to rectify the shit
practises they have.
I'm sure that there are other M1 users here and I welcome you to
share any dreadful experiences you had with this miserable excuse
for a telco, if any..
God bless ya ~~
