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Hi everyone,
If you are planning to take up the new iphone 4 plan
with any telco, please read my experience before you decide on who
to go with.
Some of you may have been loyal customers with a
particular telco for many years because of good service and
reliability. So the telco will reward you for your loyalty in
return for being their long term customer.
I want to share my bad experience with all who thought
that loyalty pays.
I have been a customer with one particular telco for
more than 10 years and have two lines subscribe under my
name. You may think that being more than 10
years with this telco, I should have gotten lots of benefits. But
in really is not.
About 2 months ago (April/May 2010), my son lost his
mobile phone. This phone was subscribed under my name. I
immediately informed the telco to suspend the line. But 2 days had
passed and still no news about the lost phone.
But with a line and without a phone s of no use at all. So I asked
the telco if I can re-contract this line and get a new phone at a
re-contract price. But to my surprise they told me I am not allowed
to because the existing contract is not due for renewal and thus
not entitle to re-contract and get a phone at a special price.
Instead they suggest that I can buy a phone from them at the full
retail price. I was furious and upset as I have
been a loyal customer with them for more than 10 years and there is
no privilege given. I was willing to give them the business but
they insisted that I have to buys a phone at full
price.
Initially I thought that the customer service staff
over the phone was not able to grant me this request of a new phone
at a re-contract price because of limited authority. So I wrote in
through their feedback page and still got the same
reply. Again I wrote in to explain my stand one
more time but again the request was rejected. I
was really furious. Given them the business for more than 10 years
for 2 lines, and I get such a cold respond from them.
I did not expect to be treated this way. So I
concluded that they don’t treasure long term customer. What they
are aiming for are new customers. I was so mad
that I told them I will switch telco once the contracts expire
and this does not bother them at all.
Thus I am definitely had made up my mind to pod both of
my lines to a new telco. I will give the business to one who
treasures the customers.
By now you may wonder which telco I am talking about.
Well I am going to give you a clue. The colour of the logo is
Orange.
Therefore please be warned, do not stay with them for
too long. When you need help most, they will turn their back on
you. That’s the way they treat their long term customer.
Please inform all your friends and relative about this.
Don’t be traped.