Consumer Reports will not recommend Apple iPhone
4
SAN FRANCISCO - Consumer Reports said it cannot recommend
Apple's iPhone 4 to buyers after tests confirmed the device's
well-publicized reception glitches.
It added that that AT&T Inc, the exclusive mobile phone
carrier for the iPhone 4, was not necessarily the main culprit.
The influential nonprofit organization, which publishes guides
on everything from cars to TVs, said in a report released on Monday
that it also tested other phones -- including the iPhone 3GS and
Palm Pre -- and found none had the signal-loss problems of Apple's
latest iPhone.
The report was the latest blow to the iPhone 4, which sold 1.7
million units in its first three days on the market but has been
plagued by complaints of poor reception. Many of the complaints
involve a wraparound antenna whose signal strength is said to be
affected if touched in a certain way.
Kaufman Bros analyst Shaw Wu said he was surprised by the stance
that Consumer Reports took on the new iPhone. Wu noted that the
group's recommendations are used as a guide by many consumers.
"Consumer reports is a respected publication. This could have an
impact on iPhone sales," Wu said.
Apple shares were down 1 percent at $257.06 on Monday afternoon
on the Nasdaq.
The company has been sued by iPhone customers in at least three
complaints related to antenna problems.
"When your finger or hand touches a spot on the phone's lower
left side -- an easy thing, especially for lefties -- the signal
can significantly degrade enough to cause you to lose your
connection altogether if you're in an area with a weak signal,"
contributor Mike Gikas said in a report on the Consumer Reports
website.
"Our findings call into question the recent claim by Apple that
the iPhone 4's signal-strength issues were largely an optical
illusion caused by faulty software that 'mistakenly displays 2 more
bars than it should for a given signal strength,'" Gikas said.
Apple did not respond to a request for comment.
Gikas recommended covering the gap in the wraparound antenna
with duct tape or some other non-conductive material.
Apple has said almost any cellphone will suffer a loss of signal
if held in certain ways. It said later it had discovered a software
glitch that overstates signal strength, though it did not directly
address concerns about the antenna with that admission.
On the flip side, Consumer Reports said the iPhone scored high
on other testing grounds such as battery life, sharp display and
high-quality video camera.
However, Gikas said the signal problem was the reason the iPhone
4 would not be classified as a "recommended" device in its
smartphone ratings.
"Apple needs to come out with a permanent -- and free -- fix to
the antenna problem before we can recommend the iPhone4," said
Gikas in his blog post on ConsumerReports.org.
-- Reuters