Message sent to Singtel:
"I recently purchased an iPhone at my company's roadshow by
3Mobile.I was told that I can collect the phone at their Bedok
branch on Sat,3rd Jul,after 5pm. I stay in the west and they do not
have any branches near my place. As I'll be in the East area over
the weekend, i agreed to pick up the phone at that outlet. Just to
make sure that I don't make a wasted trip, I called their branch
ahead to check.I was told by the staff she will call me back to
confirm availability of phone.No one called.3 hours later,I called
again and received the same reply. Subsequently I was unable to get
through the line from 8.30pm onwards. As I was told I will be able
to get my phone after 5pm, and since I've already hung around the
area for SO MANY HOURS, I went to the shop. When I arrived, they
finally bothered to check!!!It was then I found out there was no
stock after MUCH probing and staff calling the person in charge of
the roadshow. They did not apologise and made excuses such as the
shop is busy, etc. I was disappointed as they don't have the least
bit of decency to inform me of the delay promptly. I was told that
they only INTEND to call us on MON/TUEs! Is this the kind of
service I deserve after switching from Starhub to Singtel??? Is
this the image you require your EXCLUSIVE RETAILER to bear??? My
wife's plan with Starhub is ending soon and she initially had
thoughts of switching to Singtel. Now she's reconsidering after
such poor service.Nonetheless I appreciate this issue be
addressed."
I'm wondering if this post will by weeded out by Singtel, but I
definitely need to warn people about their bad
service...