what kind of service is this??? swiss culture???

last SG · 2004-10-16T22:43:56+00:00

thanks guys for the recommendation but my frens (who are Muslim) are kinda particular about the sensitivity regarding halal menus but in any case i'd keep it...

kissy SG

i know this rest<> from my friend at <>, and so i looking forward to try the cheese fondues. but you knoe what??? yeap the food there are nice any i like it BUTTT the service are totaly suck!!! Evil or Very Mad some are GOOD BUT there are also BAD want!!! if i can remember i think is the tall girl with long hair!! she's suck and bad service!! but i'll still be there for the food and i think this rest should do something about it. not everyone feel the same like me. but i do like the waiter i think the name is...Raymond?? if i still remember. he's a friendlly waiter with a smile.. Smile

sleepycat SG

yea.. the food was good when i last went there. i had a more pleasant experience with them tho..

ditzy SG

Its just you. Very Happy

kissy SG

how you guy’s think about they(swiss culture) now?? i think they’r wanna act HIGH CLASS lo what they or the boss thinking?? that don’t match lo… what kind of restaurant beside them?? and what they trying to show off or so call act HIGH CLASS??

sleepycat SG

uhmmm kissy.. what was your experience like? really bad eh?

yeap.. i had been there once on a Sunday afternoon and thought all was fine, not particularly impressive but nothing revolting too..

kissy SG

not very bad, it's just about the service.... and what i can say is hope they can do something about that... because i don't wish others got this service too... Confused

[email protected] SG

next time u’re at suntec, try masion basque. its lovely. and service is pretty nice too.

SingaporeMacross SG

The problem with maison basque, is that it is very unnoticeable and hard to spot. They put it the corner where you cant see the shop front.

aHGer^83 SG

wanna noe more?
i used to work dere after my N-lvls wif my classmate...den cos i started 1 week ltr den her...n it was my 1st job...
den i was total idiot dere lor...

i tell u, the boss there ( a female married to a swiss) dun wear bra one...den oways like to wear low cut dress but she's got no breast one...not say dun have...but small lor...den she sux totally man...every mth u can see in the papers dat dey r hiring waitress/waiters/cooks/managers...u can roughly guess y...

b4 me, there's this bunch of all newbies...but the manager was dere quite sometime liaoz...but he quit oso...den came this new manager, joined same time as me...he's a malay...very good one...when it's his time to work morning shift, he comes open the door, den tell us to slowly do..no hurry cos boss not here today...den we juz do our own part lor...den those older batch of waiters n waitress came back to help cos of the new manager lor...
den he very frenly n good to all of the staffs one...include malay, indian and chinese...he's not biased or wad lor...den the boss see as like 1 family lydat, dunnope she jealous or wad, she sack the malay waiter lor...for dunnoe wad reason...den the indian waiter left cos the malay waiter was his only fren dere...den only left 5 waiters n waitress( 2 male, 3 female)...
den the manager find her very strange lor...the fella did ntng wrong, but juz sack him lydat...
den got once i was drying the plates, den the boss purposely knocked my elbow, heng i fast enuff to catch the plate...den i look at her n say sorry...but she say "sorry doesnt cure..one more time of ur carelessness im gonna cut ur pay" den i was like Rolling Eyes ?

den 2nd time was on a friday, i was doing afternoon shift...it was also my last day wif dem...there was this family of unreasonable customers, 1 ah ma, 2 chilldren, 1 maid, 1 daughter in law...den as usual lor...i pass the menu to dem...den told dem to take their time to look at the menu...can call me anything they've decided...den 5 mins ltr, the dotter in law called me to order food, she asked the ah ma "wad u wanna eat?"
ah ma: "i wan hor fun!!!"
DIL" here dun have hor fun~ here only got western food de...
ah ma: dun have horfun den open business for wad??
DIL to maid : go food court buy hor fun for ah ma
maid to DIL: i dunnoe whr's the food court!!!

den i was liek standing dere for 15 mins, n dey keep asking for hor fun...den the kids playing wif the menu...the DIL keep ordering n cancelling the orders...

den another 10 mins ltr (imagine i was dere for almost 30 mins), i cfm their order, dey all said correct...my boss was sitting in another corner nia..she saw the whole thing lor...den she said to me "sara, i see dat u r standing here for very long time..."
den i told her dey keep ordering n cancelling their orders n the ah ma keep wanting hor fun...not my fault oso mah...
den she diam diam...den when their order came out, the DIL say " i din order this!!!" okie...i go check wif the chef lor...den came back, i cecke dwif their orders again...the DIL say correct...den i came back wif their orders, the freaking ah ma say " this one not wad i want one!!!" the children say "jie jie, ur food too hot liaoz...i cant eat" too hot as in juz came out from the stove...

den the DIL say " i din order this!!!!!!!"
den i hack care i call my boss come...WIF the paper which i kept writing n cancelling their orders....den the DIL very cb...say " ur service is so bad...i din order spegetti n ur waitress keep giving me dat" but wad she ordered IS spegatti!!!!!! Evil or Very Mad Mad

the boss told me " uve been standing @ the table for so long but u keep givin them the wrong order...wad's wrong wif u??"
but i got lots of witness lor...

den she sacked me cos of the unreasonable idiots...den i juz walk away on the spot... my class mate n the manager went off wif me....cos dey all saw wad happened exactly...

den after we all left, she was badly in need of servers...den wad i heard from the neighbouring restaurants is dat all the serveres very fucked up one oso...
almost every mth oso got new batch of ppl....

aHGer^83 SG

BTW, swiss culture is not classified as restaurant when u call 1900-7777777
it classified as cafe.....

btw, last time when i was dere, there's this chef, he accidently spill a plate of bologanese on the dirty floor, den instead of doing a new plate, he juz picked up from the floor n serve...

LoVeMeLoVeMenOt SG

LOL...so interesting..Unreasonable boss Neutral
& not to forget the disgusting chef..eeeeeeee Confused

kissy SG

really??? what kind of restaurant is that!! hope it close down

aHGer^83 SG

close down?? not so easy...
tink...if u're a guy, n a boss who dun wear bra n wears low cut clothes to work, wld u wanna patronise the place? Laughing

culinaist SG

Hi Ah Ger 83,

This restaurant has been taken over by new management during mid '2002. I suppose by flaming the restaurant is not a good idea. I suppose u work before mid'02. I suppose the ' Disgusting Chef' u mentioned named 'xxffexy', am I right ?

This new management team is owned by a professional Chef now and I do know him directly. Not trying to help things like that but just like to make things clear. I do admit the previous team before mid '2002 is a problematic group but not this new team.

As for that previous owners , they are gone already so lets not flame this new team. My friend hope that you can vouch for the time presence when u r wif the company and testify the incident time that take place. Ur help will be greatly appreciated.

As for Kissy, my friend came to know abt the bad service u experience and would like to apologize for that matter. But I do know most of his staff is very attentive to customer needs. I am sure u do get his other server's service as well except for that tall lady u had bad experience wif .I can vouch that most patrons who visit after the new team came in has very good experience in the restaurant.

I hope that all dear forumers Bros and Sis continue to support this new team.

Peace to All !!! Smile

kissy SG

your friend?? than why you'r the one helping him say all this ...... ?? is he your best friend?? i not trying to say bad thing about your friend restaurant.. but what i say is true... hope the next time i visit wll not be the same like last time ... and i believe the new team is betta than past few year.. cause i had been there with my mum for few times... and now think only few are old staff the rest are all new.. m i right?? if they'r really new than ask your friend to teach them the right way to serve... Rolling Eyes

culinaist SG

Hi Kissy,

The new owner is my chef friend in Shatec. To be honest , he dun really used computer or even the net. I just happen to see this post and reflect to him on this incident and he feels bad abt it . Sad

See that u dine out often usually, service staff in Singapore is one of the most highly turn over rate job cause most ppl here perceive it as a low graded job compare to the youth in Europe. Put urself in a shoe of a restauratuer , u will not have a lot of time in managing high turn over rate. My friend is lucky enough to keep some good staffs that work with him since he took over I suppose..

Anyway he like to apologize for that experience with that server that serve u sincerely.. Smile I am oso a restauratuer myself and I know how he feels and most importantly u as the customer feels.. I am sure both him and me would like to be served nicely and end up walking the restaurant with good memory.

From the post u reply, sure that u have given them a chance and would visit Swiss Culture again Smile

Peace to All !!!
Learn to Forgive and Forget and enjoy a better Day tomorrow Very Happy

PertyLucy SG

i go there b4 suxs leh

laurence82 SG

Well good to hear this

Anyway, just did a marketing project for another restaurant.

And adding my experience with some restaurants, it shouldnt be too difficult neither is it too easy to have a staff who are dedicated to staff service.

Most of them manage to have customer dedicated staff with very low turnover.

Perhaps ur management should invest more time, effort and money in training and getting long time staffer. Or add incentive for staff who provides good customer service would be good.

Praetorian111 SG

Raymond is one of the owner of Swiss Culture. Smile If u do have any comments you can direct it to him. He is very open to suggestions.

kissy SG

to culiaist

he's LUCKY to have some good staff with him, but sometime he CAN oso be UNLUCKY... if 1 out of 5 is bad, that mean bad.... let say.... what if most of the customer was served by the bad staff .... ??? if you had been served by that kind of staff.. you think you would think of going to that restaurant again??? NNOOO right??? that's the same to most of the singaporean..... think about it.... Rolling Eyes