Yeah... alot of programs sound good in theory, but the
organisation forgets that more manpower is needed to maintain the
program.
ISO IS very restrictive. Sometimes I find myself making a decision
based on the amount of documentation involved, which should not be
the case.
It'd be great if someone else is in charge of the paperwork. I need
a secretary 
We feel that ultimately, it is in our interest to perform well at
audits (not just ISO, also checks by other controlling
departments), so we gotta make everything go smoothly. Which means
no antagonising the auditors 
