Customer Service Standard of Pass Offices

last SG · 2009-11-21T11:40:30+00:00

I don't see why this has to become a huge issue.A simple polite but firm line of "Sorry, you need your NRIC/Driving Licence to sign in because it is the only...

dkcx SG

TS could be a foreigner guy who don't need to serve ns?

I think even singapore women also know that go into SAF camp must bring IC lor. This is common sense. Unless it is that stupid angel7030 lah who don't know. But she say before that she is a taiwanese who become a singapore PR so not suprise that she is like a frog in the well.

But foreigners may not know.

Its quite unlikely to be a foreigner since TS already said brother. There is no reason why only 1 brother needs to serve NS and not the other.

ahbeo SG

Aiyo, dun be so harsh on her la. The guard has the right to deny entry. But does he have the right to interrogate(as claimed by TS) civillians which i assume has not entered the camp proper (i guess shes at the guardhouse.) Is he overstepping his authority?

(1) He said "Why you didnt bring your IC". (I need a reason to not to bring, i didnt know i had to?). Well I replied, "Cos i left it at home?" WOW then guess what he said. (2) HE said "Why you put at home?" (Isnt this guy too much?) (FYI, im a civilian) I replied, " Cos I forgot to bring?" (3) He asked again, "Why you forgot to bring?!" I was so pissed that I said, "You mean i cant forget to bring?"

I can understand if he askes about the purpose of the visit.But the questions he asked is also abit erm.. weird. If he asked in a stern manner, its somewhat intimidating. If he asked in a more informal manner, its like trying to be funny. And what is he trying to find out by asking such questions? Anyway, whether a person brings IC or not on the streets also doesnt concern the military what.

dkcx SG

In the guardroom, the guard has his authority in a sense. Just like everywhere u go, u can't enter without going through the guards at the entrance so he has authority the question anyone though the questions might not seem appropriate.

However do note that as mentioned by many others, everyone is supposed to carry their IC with them at all times and u cannot blame a guard for being suspicious of someone who does otherwise. Sometimes guards find suspicious ppl by such questioning and observing their behavior like the case of a RP who caught someone who tried to enter a camp illegally sometime back though i forgot how etc.

sbst275 SG

actually be it civilian or SAF personnel, dun bring ID card along and can't produce when required to, ish a chargable offence

ahbeo SG

Yea, he can deny entry. He can ask about the purpose. But the quoted questions are so irrelevant.

She did not try to enter illegally ma. She went to the guardhouse. The situation is so different. Its not like she tried to force her way in.... And the quoted questions are really dumb.

actually be it civilian or SAF personnel, dun bring ID card along and can't produce when required to, ish a chargable offence

According to wikipedia, it is not compulsory to bear the IC at all times. The National Registration Act nv say anything on it

hisoka SG

look most of the guys doing guard duty are nsf, not skilled or schooled in service. Hell most of the time they don't even think and know they shoudl provide good service.

What he did was not wrong. And i highly doubt the story was just as put forward. My best guess would be that the pass -exchanger was probably nasty to the guy but couldn't win. So decided to do funny things.

dkcx SG

U don't have to force your way in. As long as you request to enter the camp, ur intentions is more important and whether letting you in or not is a different matter.

How would you know whether someone is just trying to come closer to the camp to spy on the camp etc?

Do not rely on wikipedia for anything important. Please go read the actual penal code if you want to be sure since you cannot go tell a police when they caught you for breaking a law that wikipedia says that its not against the law.

Berner ong SG

sbst275 u keep mention about the guard attitude and ORD liao all going out to society to work, you can't run away from it.

For god sake.. he is doing his job.. I think the guard did his job well.

In the first place, the guard may have politely ask for "her" ic.

"she" can't produce it, the guard has the right to be on alert and ask what is the intention of coming here. Without being able to produce a proper identification.

"Why you didnt bring your IC".

"Why you put at home?"

"Why you forgot to bring?!"

Is the right qns to ask if the guard suspect that she might have bad intention.

Instead is the way that the so call civilian reply the qns has lousy attitude.

"Cos i left it at home?"

(FYI, im a civilian) I replied, " Cos I forgot to bring?"

I was so pissed that I said, "You mean i cant forget to bring?"

sbst275 SG

sbst275 u keep mention about the guard attitude and ORD liao all going out to society to work, you can't run away from it.

For god sake.. he is doing his job.. I think the guard did his job well.

In the first place, the guard may have politely ask for "her" ic.

"she" can't produce it, the guard has the right to be on alert and ask what is the intention of coming here. Without being able to produce a proper identification.

"Why you didnt bring your IC".

"Why you put at home?"

"Why you forgot to bring?!"

Is the right qns to ask if the guard suspect that she might have bad intention.

Instead is the way that the so call civilian reply the qns has lousy attitude.

"Cos i left it at home?"

(FYI, im a civilian) I replied, " Cos I forgot to bring?"

I was so pissed that I said, "You mean i cant forget to bring?"

tactful. and from wat I see, it might not even be polite in e first place.

simply put, no IC simply say no entry

Dun go kpo and ask around why didn't bring this and tat... later if any dispute, ppl can say you started challenging and escalate a incident. you think this is talking to a soldier booking in is it? you're talking to a civilian for goodness sake

If tis occurs outside, a complain would sure fire out. ask tis and tat for?

Berner ong SG

ya.. occurs outside, a complain would sure fire out

but in this incident, "she" is trying to enter a military base. It is a senitive location, a place where not any tom, dick or harry can enter.

if "she" try to enter ur house without a proper identification and valid reason. I beg you would have ask "her" the same qns too.

Berner ong SG

ya.. occurs outside, a complain would sure fire out

sbst275 SG

ya.. occurs outside, a complain would sure fire out

so wat if it's a military base? if tat being e case it also goes to places like Airport also

the way of handling ppl is e same. dun go kpo and ask tat kind of questions, do you like it to hear such qns if it's you? sounds dumb and end up for no reason escalate threats

dkcx SG

so wat if it's a military base? if tat being e case it also goes to places like Airport also

the way of handling ppl is e same. dun go kpo and ask tat kind of questions, do you like it to hear such qns if it's you? sounds dumb and end up for no reason escalate threats

Do note that an airport is a public place but a military base is a place of high security and no civilian is allowed to enter a military camp without proper identification or purpose.

A RP can challenge anyone who request to enter the camp and its the proper thing a RP should do and reject entry to anyone without proper forms of identification. Further questioning is up to the individual RP and he did not ask anything that is considered stupid in the eyes of security.

ahbeo SG

U don't have to force your way in. As long as you request to enter the camp, ur intentions is more important and whether letting you in or not is a different matter.

Your example is one of trying to enter illegally. As such i highlighted that TS was trying to enter via legal means. And i believe it is consencus that the guard can refuse entry.

How would you know whether someone is just trying to come closer to the camp to spy on the camp etc?

I believe i pointed out that within the National Registration Act, it does not say that it is a must to carry it. Anyway, even if a person who does not bring around her IC is punishable, the military also dont have authority over it. The guard can deny entry but nothing else.

sbst275 u keep mention about the guard attitude and ORD liao all going out to society to work, you can't run away from it.

For god sake.. he is doing his job.. I think the guard did his job well.

In the first place, the guard may have politely ask for "her" ic.

"she" can't produce it, the guard has the right to be on alert and ask what is the intention of coming here. Without being able to produce a proper identification.

"Why you didnt bring your IC".

"Why you put at home?"

"Why you forgot to bring?!"

Is the right qns to ask if the guard suspect that she might have bad intention.

Instead is the way that the so call civilian reply the qns has lousy attitude.

"Cos i left it at home?"

(FYI, im a civilian) I replied, " Cos I forgot to bring?"

I was so pissed that I said, "You mean i cant forget to bring?"

That is her reply what. Reply comes after the question. And i believe the guard asked some pretty silly questions. I mean, for the sake of sanity, what information is he trying to obtain by asking the following:

"Why you didnt bring your IC".

"Why you put at home?"

"Why you forgot to bring?!"

As a guard, you are representing the military. Do you think such demeanor will enhance the reputation of the military?

ya.. occurs outside, a complain would sure fire out

Its a different place, the organisation you are representing is also different. And those questions does little to determine anything...

sbst275 SG

Do note that an airport is a public place but a military base is a place of high security and no civilian is allowed to enter a military camp without proper identification or purpose.

Entire airport except Departure/ Arrival halls & CPs are also considered under restricted place laws similiar to military base. Simply because like military base, you can't allow ppl to just go in and out w/o proper immigration records and so on.

it's not stupid, but not tactful. There's no pt on e part of RP to go escalate e threat for no reason. simply say NO and tat's it and take note of after-action behaviour. dun go kpo ask these and tat. if not careful, it could also end up become harrassment

dkcx SG

"Why you didnt bring your IC".

"Why you put at home?"

"Why you forgot to bring?!"

As a guard, you are representing the military. Do you think such demeanor will enhance the reputation of the military?

Its a different place, the organisation you are representing is also different. And those questions does little to determine anything...

You are in no position to question anything that is asked as long as what is asked is relevent in that case. Its up to the individual to determine whether the questions helps anything but a RP can question anyone trying to enter a camp that is suspicious.

The military is a place of security and does not need a good reputation of service since that is not the purpose of having a military for.

dkcx SG

Maybe i should be more specific then but the airport has areas which are open to public and areas which are restricted but a army camp is strictly not for entry to unauthorised personnel and passing something to a brother is something most camps should not even allow entry in the 1st place.

Fryderyk HPH SG

I was gobbsmacked when I saw the title of this thread...

EXCUSE ME, the Army or the Military or whatever is NOT OBLIGED to give us citizens any "customer service"... We are not their customers, and we are not paying them to serve us.

What TS did was blatantly in the wrong, and though I admit the officer should have conducted himself in a more proper manner, IS THERE SUCH A DAMN NEED to act the way he/she did?

That process of asking the officer, by the way, was a privilege, not a right.

sbst275 SG

it's e same to airport transit and cargo centre

Even passengers onboard SBS buses serving Airport Cargo Terminal cannot enter beyond e Pass Office w/o specific reasons.

There's nothing special bet SAF's restricted place against Airport restricted place laws, only differences of why it's restricted

sbst275 SG

dun ever forget, SAF needs a decent image of its own

Dun ever forget peacetime, YOG and such events it's SAF tar

also as I've said in other threads, SAF's fund comes from e economy and taxpayers

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