Customers of Singapore’s largest banking group DBS Bank
may experience problems in accessing selected banking services on
the DBS network over the first weekend of August, according to an
email sent out to the bank’s clients seen by TODAY.
In the note sent to its customers, the bank said: “Some
DBS services will be down from 5 to 6 August 2017. But we are
working hard to minimise disruption.”
On its notices and maintenance page on the bank’s
website, it adds: “Some disruptions to DBS/POSB services can be
expected due to the transfer of ANZ Singapore’s retail and wealth
products.”
DBS announced last year it had agreed to acquire ANZ
Banking Group’s wealth management and retail banking businesses in
Singapore, Hong Kong, China, Taiwan and Indonesia for S$110
million.
“To minimise inconvenience to DBS/POSB customers, we
have begun and will continue to proactively reach out to them via
SMS, eDM, as well as our online and physical channels, so they can
make alternative arrangements early. We therefore expect customer
impact to be minimal,” said a DBS spokesperson.
“There will be no impact to key services such as
internet, mobile and phone banking, ATMs and other self-service
banking channels, and the customer call centre,” he added.
Some of the key service disruptions are:
If customers have queries, they will be able to contact
the 24-hour DBS customer service hotline at
1800-111-1111.
“Since the announcement of the acquisition of ANZ’s
Retail and Wealth business in five markets across Asia, DBS and ANZ
have been working closely together to ensure a smooth and seamless
transition. The integration is progressing well and remains on
track for completion in all markets by early 2018,” said the
bank.
Together, the acquired ANZ wealth management and retail
banking units serve about 1.3 million customers, of which more than
100,000 are affluent or private wealth customers and 1.2 million
are retail customers, said DBS.
As of February, DBS has over 7 million consumer
banking/wealth management customers. According to the bank’s annual
report for the last financial year, its customers – individuals and
corporates alike – are increasingly transacting online or via
mobile, with over 3 million customers online and 2.2 million mobile
banking users. DBS PayLah! has more than 450,000 users.
DBS Group’s net profit for the first quarter this year
rose to a record S$1.21 billion, up 1 per cent from a year ago, and
33 per cent up from the previous quarter.
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