We bought the scamful
extended warranty based on the following promises given to us:
<!--[if !supportLists]-->1.
<!--[endif]-->Genuine Apple products would be used should
there be a need to repair the product.
<!--[if !supportLists]-->2.
<!--[endif]-->The extended warranty will cover everything,
including 1-to-1 exchange, battery, screen and covers.
<!--[if !supportLists]-->3.
<!--[endif]-->The extended warranty was a facility for
trade-in if we decide to upgrade the product, in whatever
condition, at the end of the warranty period. We just have to
top up the difference of the price as illustrated.
However, when it was
time to do the trade-in at the end of the warranty period we were
told we had been misled and asked to utilize the EW. They mentioned
Laptop General Hospital as the service centre and when we bought
the MacBook Pro to be checked, we were told that there was no such
service. They only would replace the faulty items. So we mentioned
that the left trackpad was a bit slow. The staff said that it was
wear and tear but since we were under the EW, he told us to leave
the laptop and got the trackpad replaced. When we collected the
laptop, he mentioned that the new trackpad was not Apple genuine
product.
So all the promises
were breached and just because they are a big company they take the
advantage of unassuming customers.
Wonder if any of you have experienced problems
with Court’s Extended Warranty.