The system's slowness is already there for all to see. Look at
it proportionately, he is but a 3SG. The powers that decide on
B&C and system management are outside his immediate scope of
influence. He is not unprofessional, but rather he is trying not to
waste time on issues that detract from his duties in the medical
center. Most medics I see, are quite overworked as I see it,
especially when tons of soldiers come in daily, each expecting to
be served like they were in Mount Elizabeth or Raffles
Hospital.
Can the Duty MO speed up PACES? No. That is like LMIS or it's
replacement Enterprise System, managed by Army NMC/SMC. If the SNCO
is unhappy, he can feedback to his unit's IT manager or brigade
NMC. In any case, such feedback may reach the Formation HQ or G4/G5
Army person responsible much later on.
Add in the turnaround time for system tweaking, and the usual
committees that have to be drawn up to recommend changes to
SAF-wide systems, you still won't get it done immediate.
So I recommend we all take into account the delay, and try to be
early for their FFI, RSI or what not. The Medical Center is run
with it's flaws, and while bureaucracy takes their time to improve
things, why not be creative and think of ways to maximise your time
while waiting?
