SINGAPOREAN FRUSTRATED WITH BAD SERVICE PROVIDED BY FILIPINO
WORKERS AT CHANGI AIRPORT
Dear Sir/Mdm,
On 8 June 2014 at about 1800hrs, I
called Changi Airport Passengers Meeting Service (65439297) to book
their service.
A man with a foreign accent answered
the call.
I asked him if he received my email
and he acknowledged.
He told me to come down personally 2
hours before flight landing to make cash payment.
I asked if I could pay when I come
to receive the guest, as I didn’t want to make 2 trips.
He told me if I want to use their
service, I must come down to pay.
Again, I explained to him that the
payment is not an issue and I only want to know if there is another
alternative.
He started to raise his voice and
told me if we Singaporeans got no cash, why do we still book their
service?
At this point of time, I got very
angry because as this man is working in a service sector at the
best airport in the world.
How could he provides a customer
this kind of rude service?
I asked to talk to the manager and
he said he is the manager and the boss there.
I asked for his name and he said to
me, “You want to complain, do go ahead. My name is Roan, I spell
for you R-O-A-N.” (If I’m not wrong.)
I asked him which country he’s from
as he didn’t sound like a Singaporean.
He replied, “Phillipines lah, You
got a problem with that.”
With that, he hung up the
phone.
I tried calling back a few times but
no one answered.
After a while, I managed to call
back and talked to the manager, Mr Ernie (I hope I spelt it
correctly).
He is also a Filipino.
I explained to him about the
situation.
Why is that guy so rude and even
challenged me to lodge a compliant?
What is happening to
Singapore?
Few weeks back, we had an Indian
national manager who was very rude to the guest (was out in
Facebook), and now this happened.
Is this the standard of service we
expect from Changi Airport?
If we want to stay as the best
airport in the world, first we have to do something with this kind
of service.
I’m disappointed to be in my own
country and scolded by foreigners.
Hope I get a reply soon.
Thanks and
regards,
Mohamed
Ali
TRS