1. What is this 4G4Good movement about?
4G4Good movement is an initiative by StarHub Mobile with the
goal to do more with 4G by empowering, educating and inspiring as
many as possible.
Between 12 July to 31 August 2014, StarHub Mobile post-paid
subscribers can pledge their unused talk-time, mobile data, and SMS
from their StarHub Mobile post-paid bill for August 2014 towards
the less privileged. StarHub then aims to disburse StarHub Prepaid
cards to each beneficiary with a minimum of 80 minutes’ talk-time,
300 SMS and 1GB of data per month for 12 months beginning October
2014. We hope to support up to 500 beneficiaries from the five
selected charity organisations, as determined by StarHub.
2. How can I participate?
StarHub Mobile post-paid subscribers, who want to participate in
the 4G4Good Programme, may pledge unused minutes, data, and SMS
from their StarHub Mobile Postpaid line by sending “Opt-in” to 6904
via SMS.
3. How will I know that my pledge has been
received?
A confirmation SMS will be sent for each successful pledge. Each
eligible StarHub Mobile post-paid line is only able to make a
pledge once under this Programme.
4. Which are the adopted charity organisations that
StarHub is supporting and why?
StarHub has selected five charity organisations whose
beneficiaries would greatly benefit from access to mobile
telecommunication. This would either be due to their reliance on
support from caregivers for medical reasons or due to disabilities.
Selection of individual beneficiaries would also take into
consideration their income status, to help ensure that the truly
needy benefit.
Our adopted charity organisations for this initiative are:
Asian Women’s Welfare
Association
www.awwa.org.sg
AWWA, being in its 44th year, served over 5000 clients from
infancy as young as 9 months old to seniors at 97 years old. Our
mission is to empower the disadvantaged (children with special
needs, disabilities, families, elderly & caregivers) to
maximise their potential to lead independent and dignified
lives.
Cerebral Palsy
Alliance Singapore
http://cpas.org.sg/
Formerly known as Spastic Children’s Association of Singapore,
the Cerebral Palsy Alliance Singapore (CPAS), was established in
1957 to provide persons with Cerebral Palsy and multiple
disabilities with early intervention, special education,
rehabilitation services, day activity centre programmes, vocational
training and gainful employment in Singapore.
ISCOS (Industrial
&Services Co-Operative Society)
www.iscos.org.sg
ISCOS (Industrial & Services Co-operative Society Ltd) is a
social organisation that helps members (ex-offenders) and their
families make positive changes to reintegrate successfully into
society. Established in 1989, it has now over 13,000 members who
have benefited from various programmes and initiatives ranging from
employment and skills training to family-bonding activities.
Singapore Association
of the Visually Handicapped
www.savh.org.sg
The Singapore Association of the Visually Handicapped (SAVH) is
a voluntary welfare organisation, founded in 1951. Their mission is
to help the Visually Impaired help themselves by acquiring new
skills and gaining self-reliance to cope with the integration into
society.
Society for the
Physically Disabled
www.spd.org.sg
The Society for the Physically Disabled works towards the
integration of people with disabilities into mainstream society.
Through programmes that encompass rehabilitation, employment,
training, education, consultation and assessment in assistive
technology, day care, and social service support, they work in
partnership with people with disabilities to maximise their
potential and to help them to be self-reliant and independent.
You may find out more information about them by clicking on the
links.
5. Can I select the charity organisation I
want?
No, you will not be able to do so. All donations will be
disbursed as equitably as possible to the beneficiaries from the
charity organisations selected, based on the organisations’
relative requirements.
6. Will there be any charges for SMS sent?
There will be no additional SMS charges.
7. What if I do not have any un-utilised mobile data,
minutes or SMS after I have made my pledge?
No mobile data, minutes or SMS from your postpaid mobile line
will disbursed to the beneficiaries if you do not have unused data,
minutes or SMS. No money will be deducted from your line as
well.
8. Upon a successful pledge to 4G4Good, will the adopted
charity organisations receive more donation if I reduce my talk
time/SMS sent/data usage?
StarHub aims to disperse the donations to each beneficiary per
month (for 12 months) as follows:
• 80 minutes of talktime
• 300 SMS
• 1 GB of mobile data
9. Would I get tax rebate by making a
pledge?
There is no tax rebate as the pledge is intended to support
StarHub in the 4G4Good initiative only.
10. I am on Power Connect mobile plan and my plan allows
airtime rollover to next month. Would you stop the rollover if I
opt in to pledge?
No, this is a pledge movement only. The airtime rollover
arrangement will continue as per usual.
11. I am a StarHub TV/ Broadband customer. Why I am not
given a chance to support this charity movement?
This is only applicable for StarHub Mobile customers as we are
only looking at the pledging of unused mobile data, minutes and
talktime.
12. Will my name be displayed in somewhere (corporate
website) after I pledge?
We will not be indicating the names of people who have pledged
on our website.
13. How did StarHub decide on the amount to donate to
each beneficiary?
We aim to offer to each beneficiary StarHub Mobile prepaid cards
with 80 minutes of talktime, 300 SMS and 1 GB of mobile data each.
This is based on our estimation of what an average mobile phone
user would need on a monthly basis. This was calculated based on
our examination of how much unutilised talk-time, mobile data and
SMS StarHub Mobile post-paid customers have on average each month
and how many pledges we hope to receive.
14. What is the minimum amount of pledges that StarHub
needs to get before donations take place? (If we get too few
pledges, will fewer than 500 beneficiaries get less than the
targeted 80 minutes, 300 SMS and 1GB?)
StarHub will assess the total number of pledges at the end of
the campaign to determine if we can meet our target of
giving 500 beneficiaries 80 minutes of talk-time, 300 SMS
and 1GB of mobile data each month. If fewer pledges are received,
we will review the number of beneficiaries instead of the amount of
free services for each beneficiary, as the proposed amounts of
talk-time, mobile data and SMS are what we feel would be an
adequate provision for the beneficiaries' communications needs.
However, we hope that enough StarHub Mobile post-paid customers
will come forward and make their pledge to enable us to reach our
intended target of 500 beneficiaries, hence we are
kick-starting the drive with our donation to MINDS.
We urge all StarHub Mobile postpaid customers to show their
support and pledge 4G4Good today.
14. How would I be able to know how much I have
donated?
You may refer to the un-utilized minutes, data and SMS in the
monthly bill.
15. Are there any other ways I can help the
beneficiaries?
You can also donate your old mobile phones, with accompanying
charger, to the adopted charity organisations at selected StarHub
Shops. Your donated mobile phone will be cleaned and all data
removed and sent to the adopted charity organisations for
distribution to the beneficiaries on a monthly basis.
The participating StarHub Shops are
· Tampines
Mall
· Bedok Mall
· West Gate
· Plaza
Singapura Level 1
· StarHub Green,
Level 3 South Wing
16. How do I donate my old phone?
Simply approach any of our Hub Consultants in any of the
selected StarHub Shops for a 4G4Good envelope to donate.
Steps:
• Approach the Hub Consultants for a 4G4Good paper envelope
• Fill up the required details in and sign the form.
• Insert your mobile phone (in working condition), the phone
charger (in working condition) and signed form into the paper
envelope. Seal the 4G4Good bag and drop the bag into the 4G4Good
bin located within selected StarHub Shop
Note: StarHub reserves the right to reject any donated mobile
phone. Rejected mobile phones will be treated as e-waste and
recycled. Donation of mobile phone is not tax deductible.
