Originally posted by KittynMeow:
Scenario 1:
Received 3 calls from a certain stat board .. all different numbers
but couldn't answer cos doing something at work. Figured it must be
urgent so called back and all 3 numbers were hunting lines that
divert your call to an answering machine that was for the general
line and nobody else would know who you're leaving a message for
and for what reason. In the end, whoever calls you back will have
to trace high and low in her dept or entire stat board to find out
who called you. And in the first place, when I couldn't answer the
call, it was diverted to my answering machine. Whichever moron that
was din have the common sense to leave a name, phone number and
purpose for the call so that I can get back to them more
effectively. Waste my time.... no brains or wat?
i concede!
Scenario 2:
HDB sends you a form for update of occupier's information. After
filling up the 3rd form in 6 months and sending back to them, the
final document reflecting your info during your apptm is still
WRONG!!! waste time and resources again.... apparently their brains
didn't register what updates are for!
hm...i would think they are moving most
of their services online... nm.
Scenario 3:
Bill instructs you to log in to website to obtain GIRO form. Upon
logging in, there is no GIRO form to be found on the website and
you are instructed to obtain it from their service counters!! DUh!!
if i got time to go service counter, would I have bothered with
online forms??
wich bill and wich website may i
noe?
Scenario 4:
Some moron called my home during office hours (yah like i dun need
to work... 
) and left a message for
me to call back... only thing is the moron forgot to leave his name
and phone number. Am I some all-knowing deity?? Use their common
sense lah!!
once again i concede!
Scenario 5:
Person called up and introduced himself and organisation and went
on and on about an upcoming seminar, the objectives of the seminar,
where it is taking place, date, who are the speakers etc. Until I
had to tell the person "Stop! What is the purpose of your call
after telling me all these? Are you asking me to participate or
sponsor or what?" I was *piaking* my forehead so hard that this guy
went on and on without telling me why he called.
a lot of the scenarios are cases of left hand not talking to right
hand within the stat board. The part that really rubs me the wrong
way is that these employees don't know and don't [b]
bother to find out! and whole day long they just perform a
one-step process at work not questioning what goes beyond, and not
even bothering to use their common sense. now you see why I hate
dealing with them?? [/b]
actualli if u do not mind me asking: wich line r u in tt
requires u to constantly deal with the government? and i presume
its always the same stat boards or ministries u r dealing
wif?
ok lah.. several of ur examples reflect poorly on them - not
leaving personal particulars while leaving a voicemail is erm.. not
so smart. but this does not mean most or all of the civil servants
r like them mah.
do u intend to or haf u already sent them some feedback regarding
ur encounters? 
