frankly, most service staff haven't a clue and most are "tidak
apa" and have this attitude of "this shit is beyond my pay
scale"
and their pay scale is pretty dismal as it is...
maybe it's also a total and utter lack of general knowledge
too.. most of the staff at work don't even know there is such a
thing as a guide dog
I would presume general knowledge is a problem too... for
example, it was after this incident that I know that MUIS has
allowed guide dogs in halal eatery...
But of coz General Knowledge is not to blame when Cassandra
showed the staff papers and documents and explain to them about
guide dog. Even after explanation, the staff still referred guide
dogs as pets.
Even last year when she was at forever 21 buy clothes, the staff
also told her no dogs allowed, and when she was explaining halfway,
the staff just left... end up she talk to empty air...