Job responsibilities:
• Proactive liaising with internal business units and overseas
partners to investigate root cause of delay/loss/damage of
customers’ items
• Identify areas of possible improvements and implement appropriate
solutions to address gaps
• Compile and submit monthly statistics on complaints and feedbacks
handled
• Handling escalated cases
• Manage a team of Customer Service Officers in daily
operations
• Conducting internal audit checks to ensure service standards are
met
• Plan and coordinate resources of designated projects
Job requirements:
• At least a A-levels, Diploma or Degree in any discipline
• Possess 2 years’ experience in Team Leader or Supervisor
experience in Call Centre/ Customer Service capacity
• Strong staff management skills
• Ability to work in SLA driven
environment
Email: [email protected]