Desktop Engineers
The Desktop Engineer will be accountable for the
followings:
· Able to answer desktop related queries.
· Good communication skill and Customer focus.
· Able to work within a team or individually with minimum
supervision and able to work under pressure and sense of
urgency.
· Experience in Microsoft product such Windows XP, Office 2003 and
other related software.
· At least 2 years working experience in PC
Hardware/Software.
· Problem diagnosis and resolution (preferred).
· Good trouble-shooting and problem solving skills
(preferred).
Fresh Diploma Graduates are welcome to apply
Salary: up to $2500
Location: Singapore
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Helpdesk Engineer
The Helpdesk Support Executive shall be handling the following
responsibilities
Ensure customer enquiries and emails are handled and resolved
within confines of SLA.
1st level ticketing support through Helpdesk Support System.
Achieving a 95% or above ticket resolved rate.
Perform 1st level Support pertaining to end-users enquiry and
faults reported.
Escalation of customer issues to 2nd / 3rd level support.
Perform administrative work, asset management and routine IT
housekeeping services.
Preventive Maintenance.
Any other tasks as assigned.
Requirements:
Able to communicate well, both written and spoken.
High customer service orientation.
Able to multi-task.
Team player.
ITE/Diploma in an IT-related
discipline.
Preferably someone able to start work in short notice or
immediately.
Entry level applicants are encouraged to apply.(Will be providing
training)
Salary: $1800 - $2500
Location: Singapore
Interested applicants may send their resume to [email protected]