Received this email. Please be careful.
2 Guys at the station, 1 waiting near the payment counter, 1
holding two empty tanks waiting nearby the pumpstation. While my
girlfriend moved towards the payment counter, the guy near the
payment counter unintentionally cut her queue and made a minimum
payment at the counter (eg; Rm5). After paying, knowing which pump
station my girlfriend came from, he quickly signalled his friend
with the empty tanks to go to the pump station. When my girlfriend
paid, the cashier activated the pump for the paid amount. Before
she could walk back to her car, the guy has already started filling
up the petrol at my gf's pump station.
When she asked what he was doing, he simply showed her the receipt
saying that he has paid. Not knowing what was going on, she just
waited for him to finish. The meter showed the exact amount that
she has paid. She realised something was amissed. When she lift the
pump for her turn, no petrol came out. The guy has swindled her
paid petrol. Eventually she found out that the guy paid RM5 for
another pump, and used her's which she paid RM50 instead.
She complained to the petrol attendant but that guy just turned a
deaf ear, saying it wass not his fault and asked my gf to chase
after that 2 guys! What the heck?? Is that how you trained your
staff to be helpful to your customers?!!It's giving a bad image to
your station. He kept on saying that he would lose if he gave her
back what she paid. Then who's paying back what she lost?? After
30mins of argument and with the help of other customers and asking
to see the CCTV, the attendant finally gave in.
I've already complained to the Petronas via their website, not sure
whether they are going to do anything about it until something
really bad happen!
(Malaysian Style...sighhh!)
Luckily she her car was locked and not robbed of her valuables by
the guy waiting at the pump. REMEMBER to always lock your car
eventhough you are away for a second.
