Just so you don't feel isolated, Carrefour in Spain has the same
uncareing attitude to customers that it has world-wide. But since
in 5 years the share price is down 70%, Tesco plc (simIlar in size
in Europe) lost about 25€ in the same time. If a company does not
look after customers do not invest anything in it unless you are
big enough to change it all the way to the grass roots.