'Tiger Airways operator was rude and
even hung up on me'
Lynn had a frustrating time trying to cancel her Tiger
Airways flight to Bangkok because of one particularly rude customer
service operator. She says:
"I would like to share my frustration and upsetting experience with
Tiger Airways.
"I bought an airline ticket from Tiger Airways departing on 15
December.
"After reading the news that Bangkok Airport will not be open till
at least 15 December, I called them on Monday, and tried for 11
hours before I reached them.
"One of the operators told me if there was no news of further
closure, then I could not change my flight destination. Neither
could I get a refund.
"Today, I called in again after reading the news that said the
airport would be opened within these few days, but the protesters
were saying that they might go back to the airport again.
"I thought it was enough assurance that the flight would be
cancelled, and customers could call in to change their
destination.
"The operator informed me that I could not do so.
"Ok, so I asked her to check with her management, but she insisted
that there is no way to contact them as all higher management do
not have email addresses and direct lines.
"Can you believe that?
"When I asked for her full name, she said that she did not have a
family name.
"I told her I wanted to speak to another operator and she asked me
why.
"I told her that she was very rude, and she hung up.
"Is this the correct way to treat customers?
"Or is this the service standard of Tiger Airways?
"I am extremely upset about the bad experience with them.
"Why fly with a budget airline, when they don't care about their
customers?"
http://singaporeseen.stomp.com.sg/singaporeseen/viewContent.jsp?id=44249
since they rude to you, don't fly with them loh, fly SIA for top
service.
go to budget airline because of money constraint still want to
make noise, stupid lah that guy.
