SINGAPORE: Singapores gateway to the skies has been brought
back to earth by an upstart in its own backyard.
Often acknowledged as the world's best airport - it swept 25
international awards last year - Changi finds itself in the
unfamiliar position of being pipped in the rankings by Kuala Lumpur
International Airport (KLIA).
When the Airports Council International (ACI) announced its service
quality awards on Tuesday, KLIA came out top in the "15 to 25
million passengers per year" category.
Changi, which handled a record 35 million passengers last year,
finished second in the category for bigger airports - those
handling under 40 million passengers - behind South Korea's
Incheon.
But in the race for the overall prize - Best Airport Worldwide -
Incheon finished first, Hong Kong's Chek Lap Kok second, KLIA third
and Changi fourth.
With 573 members operating more than 1,643 airports, ACI is the
global trade organisation for the airport community and its list
cannot be scoffed at.
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