You can call 1688 – their customer service hotline to lodge a
report about your spoilt sim card.
This will be placed into the system and when you go down, they
will not do much checking, just give the card and go.
When you go to the Hello shop – just head to their customer
service counter at the entrance and inform them about it – they can
do the replacement there – no need take queue number or
anything.
Also hor, if you have any contacts that are stored in your
simcard – back them up in your phone first.
The new sim card is – empty-