First, customers had to wait up to six weeks to get connected to
Singapore's new ultra-fast fibre broadband network. Now, the wait
has stretched even longer for some who have been given 'open
dates'.
Having an open date essentially means that no appointment has been
fixed and the wait for one can be indefinite. The problem,
previously confined to business users, is now affecting home
subscribers.
M1 customer Derrick Ho recently wrote about it on the telco's
Facebook page. His initial appointment was on Nov 29 last year, but
M1 told him his appointment had been rescheduled. As of last
Friday, he was still waiting for a new date.
M1 attributed the delay to OpenNet, the consortium building the
fibre broadband network. 'The connection period for service is
mainly governed by the availability of installation dates provided
by OpenNet,' said an M1 spokesman. He declined to reveal how many
of its customers have been given open dates.
