My aunty whose her own boss in a company, ordered 12 hampers
from Noel, each costing $100+ on 12 Jan 2012 to be delivered to her
customers and relatives. I am one of her relatives so she called on
19 Jan to check if we have received the hamper, we told her we
didn’t receive it. So she checked with Noel, who informed her that
they missed out in the delivery and promised to deliver it the next
day. But guess what? It still didn’t arrive on 20th Jan. We have
asked our aunt to get a refund, we have recieved her thoughts and
that is enough, we shan’t let Noel profit from their mistake.
One would have thought that for a gift/hamper delivery company
like Noel, timely delivery especially during the festives season is
an important ethos. So far Noel has been disappointing, they have
broken their promise and they were not even sincere in recovering
from the mistake.
On hindsight, it was a good thing that my aunty called to check,
otherwise there may be mistakes made but went un-noticed. So if you
ordered hampers from Noel, pl call to check with you customers,
friends or family.
Here is wishing you a Happy New Year!!
