Channel NewsAsia - Thursday, July
24
SINGAPORE: SP Services, a member of the Singapore Power Group,
is upgrading its billing system, which it said will improve its
quality of customer service and cater to future business needs.
A company spokesperson told Channel NewsAsia that the software
upgrade has got nothing to do with recent complaints by its
customers about seemingly inflated electricity bills.
SP Services said plans to upgrade its billing software came
about two years ago.
The company added it is normal practice for IT systems to be
upgraded after five to 10 years as technology and business
requirements change over time.
It said the new system will give the company the flexibility in
the future to introduce new features such as better management of
customer enquiries through the use of a customer relationship
management.
There will be no change to the billing format for customers,
with the new Enterprise Business System, which will go live on
August 9.
During the migration period, SP Services said some e—services
will be temporarily suspended.
To help customers with specific service requests, customer
service operation hours will be extended one week before and after
the system cutover.
All customer services will resume on August 11.
A record number of complaints about overcharging for electricity
were investigated by Singapore Power in June. More than 1,000
complaints were looked into. Singapore Power has said that there
were no billing errors.
It attributed the spike in household electricity consumption to
several factors. The main reason, it said is that charges for April
were underestimated. — CNA/vm