SINGAPORE : Singapore Airport Terminal Services (SATS) must
continue to innovate and provide excellent service so as to
preserve Changi Airport's lead among the emerging airports in the
region.
This is the challenge set by Minister of State for Transport Lim
Hwee Hua for SATS, at the company's event on Tuesday.
She says Changi Airport's partnership with SATS will continue to be
a winning combination.
"SATS' efforts to leverage on new technologies to upgrade its
product and service offerings have played an instrumental role in
enhancing the overall user experience of Changi Airport," said
Lim.
"Hardware-wise, it has invested some S$23 million in a
comprehensive product and service upgrade, including a new
dedicated lounge for disabled travellers at Terminal 1. To maintain
Changi's standards of excellent service, SATS has started a new
service quality campaign called "x-factor", a training programme
which champions service excellence among staff," she said.
On Tuesday, SATS launched its new brand image as the premier ground
handling and inflight catering service provider.
SATS, a wholly-owned unit of Singapore Airlines, was listed in May
2000.
Its network of ground handling and airline catering operations
spans 25 airports, including Changi, in the Asia Pacific
region.
- CNA /ls