SINGAPORE: Singapore's ability to satisfy customers has
dropped.
In the just-released Global Competitiveness Report of over 100
countries, Singapore has slipped to 21st position, down from 8th
place just six years ago.
NTUC Deputy Secretary General Lim Swee Say noted this might be
because Singapore was not improving fast enough in service
standards compared to other countries.
He was speaking at this year's Excellence Service Awards
ceremony.
The report places Japan in top spot for customer satisfaction while
Hong Kong is in 10th position. - CNA