M1 service disruption traced
SINGAPORE: The service disruption experienced on
Wednesday by some M1 mobile users has been traced to a faulty card
in one of the operator's backend systems.
Some subscribers were unable to make phone calls or
send SMSs for most of the day.
At the time, M1 said this was due to a technical
issue with one of its customer management servers.
In its latest statement issued Thursday, the operator said efforts
to resolve the problem were complicated by the need to avoid
disruptions to customers hosted on its other servers.
Service was eventually restored at 7.30pm on Wednesday.
Responding to Channel NewsAsia, the Infocomm Development Authority
of Singapore said it was aware of the problem.
It added it may impose a fine for service outages that affect users
for a prolonged period.
-CNA/wk
