inaccurate info from starhub helpdesk

ISSA SG

Hi all

I was wondering have anyone ever realize that the info provided by the starhub helpdesk are not really accurate?

I am going to relate 2 different situations whereby they gave me inaccurate info.

1st Scenario

I called the helpdesk to ask which starhub outlets have iphone availablility. She told me that Plaza Sing and Vivo City support iphones ONLY. However i am not convinced and checked the starhub website and realized that there are many more outlets that support iphones than just those 2.

2nd Scenario

Afterwhich I called up again to ask the penalty that i am going to pay if i were to upgrade my existing power plan 100 (without data plan) to iphone power plan 300, and she told me the penalty is $300 excluding the iphone price due to that my contract have not reached 2 years yet.

Afterwhich i went to a starhub outlet at esplanade mrt station and the staffs told me that the penalty is only $100. _

I would like to hear everyone opinions or any past experience that you have with the starhub helpdesk.

Sad

Darkness_hacker99 SG

$100. it's stated in the website. It's not penaty, it's actually "early-renewal/upgrading" fee.

FireIce SG

always refer to the websai bcos it's black and white
easier to use it if there is a case
ppl say one bo ba gay sometimes

likeyou SG

Agreed with Fire.

No proof, only words, no use.

mancha SG

Staff got many things to learn lah.

Can't learn everything at once.

The longer they are at the job, the faster and more accurately or better they can reply, or goreng you.

^Acid^ aka s|aO^eH~ SG

Staff got many things to learn lah.

Can't learn everything at once.

The longer they are at the job, the faster and more accurately or better they can reply, or goreng you.

very true...

unfortunately, call centres have the highest turn over rate for staffs

Leomanz SG

very true...

unfortunately, call centres have the highest turn over rate for staffs

agreed.

n most of 'em either indian national or filipino .