I was being forced by my company in 2009 to open a citibank
account for salary crediting purposes.
All the employees at that time had to open a citibank account
for the company to credit salary into their account as the company
have dealings with citibank and the CEO got psycho by citibank
to get all their employees to open a bank account with them.
1 month after my bank account with citibank has been opened, I
resigned from the company and since than I have not used this
citibank account anymore.
Around 2 weeks ago, I receive a mail with a new citibank card
saying that they have changed the card to have EMV chip or
something like that.
Until today I have not received the new pin number.
I called up citibank as I was not sure if I could use my old pin
number or they will mail me a new pin number.
Their services totally sucks.
1st the staff told me to key in 6 digit telephone pin and with
that, she can direct me to the main paage to do a atm pin number
change.
I key in a 6 digit telephone pin and a message came out saying
that the number keyed in was not recognised.
I repeated the whole process a total of 4 times and all 4 times
I key in different numbers but it didn't get through and than the
call was cut up.
So I call them again and spoke to the staff again.
She told me I could have keyed in the 6 number pin too fast or
too slow that is why the system could not capture.
I have also used posb, dbs and standard chartered before but
have never of such nonsense thing such as key in pin number too
fast or too slow than the system never capture.
So I tried to key in the 6 digit pin again and this time it
succeed. Than they prompt me to re-enter my pin again and I key in
the same 6 digit pin again but a message came out that I key in the
wrong pin number.
The staff than told me that I keyed in a different pin the 2nd
time. I told her I was very sure that I keyed in the 2nd time
correctly.
(She think I am stupid to key in another different pin number
the 2nd time when they prompt me to re-enter it again)
So I tried the 3rd time. This time it succeed and I was prompted
to rekey my pin. I rekey in and my phone pin number succeed and I
was bought to the main page where they ask me to key either my
phone pin number or IC number for verification again.
I keyed in my ic number but they say no such user exist. I keyed
in my phone pin number the 2nd time and it says that it is
incorrect.
So I called citibank the 3rd time to look for the same staff.
She say she will help me to key in my NRIC number into the system
and it didn't work again.
So she ask me to re-create a new phone pin and to keep on trying
to key in the same number if the system rejects it.
So i keyed in a new 6 digit phone pin and it got rejected again.
I tried a total of 4 times before the system lock me out.
She than told me no choice I have to walk in to their citibank
branch to change my atm pin.
After that, I tried to do internet banking using my citibank
account and it worked.
I saw that there was a option to change atm pin. i clicked on it
and managed to change my atm pin.
Citibank totally sucks.
Their staff don't even know to advise people to use internet
banking to change their atm pin.
Anyone experience such lously services with citibank before?