Service staff has to put up tons and tons of nonsense from our
own fellow Singaporeans bad attitude and mentality every day 24/7,
no wonder not many are keen to take up service jobs, which are also
low in pay isn't it.
sg mentality as customers is : I am king, you are here to serve me
and bash by me verbally and if I am in a bad mood, thats 2 bad for
you mate! I am paying your company for services, so its natural
that I demand quality service as I am paying for your salary.
Whatever I want, you provide for me and there are no excuses for
not providing it as I am the almiighty king customer.
Anyway if you are in service line, I am sure you are putting up
with alot of nonsense from sg customers, not your fault also
becomes your fault isnt it.
I agree wth PM Lee that service in SG needs to improve
incrementally, but what about customer's behaviour themselves? Most
are outright rude, and some are even outrageous with their demands
to say the least.
I pity service staff who have to put up with these customers day in
day out, week in week out, year in year out, not to mention the
pathetic pay and benefits.
It's time sg look at themselves as customers, how they behave badly
towards service staff if their demands are not met, as they are not
an outlet of your frustrations and anger over a small tiny
insignificant issue. Service staff are also humans, they have their
own families and problems to solve, not to mention the anger inside
waiting to be exploded when they are scolded by nasty and rude
customers over a small matter. Even if the service staff makes a
mistake, no big deal as they are also humans, prone to error. to
err is human isn't it, but to forgive is divine.
