You know how ppl liddat rise ?
its cos sales can be quantified, while service cant.
its my personal belief that service line should be separated
from sales. Unfortunately, too many people mixed up the two.
Yes, sales would be better with good service...but not
necessary. Its like, you can close a sales by hook or by crook
while smiling, chatting, etc. But usually will end up with
problems.
And service need not have sales to be judged so. After all,
there are pre sale service, in sale service and after sale service
and its simply too wide a range to be covered by one person.
Do what you think is right, because in the end, I think everyone
needs only answer to themselves.