some tips on customer relationship and how to handle them.
[*] to the customers, every little thing is urgent and they expect
it to be done asap. if possible try to attend to them as fast as u
can.
but some times, a job might involve other party as well. this might
take time as what we call red-tape and indian chiefs.
therefore, never ever promise customers anything or any date unless
u are very very sure u are able to fulfill the commitment. if the
job requires other parties to be involved, check with them 1st
before replying the customer.
[*] never ever promise customer that what he/she wants can be done
unless u are 100% sure it can really be done. especially if u are
new, it is better to check up 1st before promising anything.
to the customer, they don't care whether u are new or not, if u
promised them yes it can be done but turns out cannot be done. the
customer will definitely says, "why cannot? so and so say it can be
done."
therefore be careful of what u promise to customers.
[*] a good way to handle customers is to say "let me do a check
first and i will call u back later". by doing so, u can pray that
the customer forgets about it or alternately u can just do a check
on the customer's request.
[*] if a customer wants something to be done. it's a good idea to
ask them to send an e-mail instead of just talking on the phone. by
doing so, u have a black and white copy as proof in case anything
happens, u can still refer back to the e-mail.
[*] when a customer send an e-mail wanting something to be done,
they expect an answer from u asap. therefore it's a good practice
that u reply to the e-mail within 1 day. even if the e-mail doesn't
concern u, reply to it anyway and say that u will work it out with
the other department/people etc and will get back to them as soon
as possible.
