McDonald's staffs seriously lacking ethnics!

last SG · 2010-11-07T18:56:35+00:00

I think the reason lies in our mindsetI believe younger generation like me tend to find shortcut, and think based on the theory of 'nothing is illegal until...

hisoka SG

ethic =/= ethics......

Asromanista2001 SG

i've never eaten fast food for years liao...............they taste much much worse than many years ago............

also at that price........go foodcourt far far far better lah...............

sbst275 SG

first thing, teens these days are very diff from the past alrdy.

LOTUSfairy SG

cyberr, if point no.1 did happen, note down the name of the staff and the manager on duty. Ask for a receipt as proof. take a pic.

You may write in to MacDonald management and relate what had happened.

Returned food are not supposed to be served (by food safety standard). They are considered as contaminated as it has been passed via another person's (customer) hands. You have the rights to question them.

Hope this helps.

LOTUSfairy SG

Take down their names and make a complain to mcdonald.

Yes, I heard that any food that is out of the counter will have to be throw away.

yes, returned food must be discarded accordingly to their SOP.

kilfer SG

If it only happen once, just ask for replacement.

caleb_chiang SG

Well, if that happened to me... I am just gonna blow the matter up and expect a good answer from them.

cyberr1981 SG

cyberr, if point no.1 did happen, note down the name of the staff and the manager on duty. Ask for a receipt as proof. take a pic.

You may write in to MacDonald management and relate what had happened.

Hope this helps.

I didn't take down details and didn't have a camera with me. The manager was there (I think a filipino/malay) but she didn't do anything yet she seen what happened.

But I can vouch it happened at the Bedok outlet (in a cinema) next to bus interchange.

How do I write to mcdonalds management? Is there an email?

cyberr1981 SG

Well, if that happened to me... I am just gonna blow the matter up and expect a good answer from them.

It may already happened to you, just that you didn't realise.

Next time after you ordered, observe the staff who goes here & there to take your food.

cyberr1981 SG

If it only happen once, just ask for replacement.

Not just once, definitely not an isolated incident. Happened a few times over several outlets.

caleb_chiang SG

http://www.mcdonalds.com.sg/contactus.html

Btw, drinks left on the counters are not used... but over prepared... that is still acceptable as it had not been served out of the counter. Once the food/drinks leave the counter, it had to be thrown even if the wrapper/cover are all intact when they are returned.

That is not an issue... I always make special orders... so that they will prepare new one in front of my eyes....

Junyang700 SG

I didn't take down details and didn't have a camera with me. The manager was there (I think a filipino/malay) but she didn't do anything yet she seen what happened.

But I can vouch it happened at the Bedok outlet (in a cinema) next to bus interchange.

How do I write to mcdonalds management? Is there an email?

Dun waste your time. I think they will reply you in this manner - "Thank you for your feedback. We have investigated the whole incident and found no lapse in our hygeine and food safety requirements. In Macdonalds, food safety requirements is our utmost concern and in regards to food that has already been served but rejected by our customer, these foods will be thrown away and destroyed. All our staff are being trained on proper food handling and hygiene. We thank you for your feedback and patronage. Hope to see you soon at MacDonalds."

Mr Milo SG

Take videos of it happening then let their management see a copy of it

Junyang700 SG

What you can do is feedback immediately next time when it happens.
E-mailing takes up your time, and with standard replies being expected to be replied back.

cyberr1981 SG

http://www.mcdonalds.com.sg/contactus.html

That is not an issue... I always make special orders... so that they will prepare new one in front of my eyes....

I saw thru the opening to the kitchen how they prepared a special order or re-assemble "new" order.....

.....I ordered a sausage muffin with egg, they take an existing sausage muffin left on the shelf for some time and just add in 1 egg patty and re-wrap. Ta da!!! Sausage muffin with egg but only the egg patty is fresh and piping hot. The buns & meat patty is stale.

I got to salute to those mcdonalds aunties for really knowing how to do short-cut jobs and instead of re-doing a new order for us!!!

cyberr1981 SG

Yes, I think so too. Somemore, they asked for my postal address in the feedback form.

Can't they accept anonymous but frank feedback?

trolol SG

ask for new order? otherwise throw tantrum?

cyberr1981 SG

ask for new order? otherwise throw tantrum?

As I have written in a previous reply above yours, your requested new order might not be really a 100% new order. Maybe, only 30% of it is new & freshly prepared....

I got to say, they are really a master of re-assembling!

caleb_chiang SG

No worries... My usual orders would be double cheeseburger without sauce... The cheese always melt onto the buns so impossible to redo the burger...

Even if they did... I would had notice...

cyberr1981 SG

No worries... My usual orders would be double cheeseburger without sauce... The cheese always melt onto the buns so impossible to redo the burger...

Even if they did... I would had notice...

I think there're ways to go "around" so don't be surprised!

mcdonalds really got to teach their staff to be honest and really do a 100% fresh & new order when customers request for it and not to do short-cut jobs or redo burgers!!

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