As a paying customer, we have the rights to be unhappy when the
standard of their service is not up to the mark.
I feel that if one is a good customer, the chances of one
getting good service is greater.
Sometimes I can be "nice" but when they can't solve the problem,
can't help it by throwing my arms up!
One good example is the Singtel Service... They simply ignore
you... and end your call.
Some households across the island have not been able to access
their mio TV content or go online on SingTel's broadband service
since Monday evening.
The number of SingTel subscribers and the areas affected cannot
be determined, said a SingTel spokesperson, but the MediaCorp News
Hotline received several calls complaining about the problem
yesterday.
In a statement, a SingTel spokesperson said "some" customers may
be encountering "technical difficulties" with
accessing their mio TV content.
"Our engineers are currently rectifying the
problem," she said.
"We sincerely apologise for any inconvenience caused and
hope to resolve the issue shortly."
Mr William Goh, 52, said he had called the SingTel hotline
several times since the service was disrupted on Monday evening but
the telco had not been able to provide him with any
information.
The property agent, who lives in Choa Chu Kang, said: "They can
only tell me it's not rectified yet."
Businessman Lai Chin Aun, 58, who lives in Marsiling, said he
has not been able to use any of SingTel's bundled services - mio
TV, broadband Internet and telephony - since about 10pm on
Monday.
"We're still paying for the service although we can't
use it. They can't even tell us when normal service will
resume," he said.
