telco charges roaming to neighbouring countries

blowfish SG

Just received starhbun handphone bill and there is a extra 20 dollar charges for call and sms made in indonesia and malaysia which that date i never go.

It is caused by stupid networking detection. When i am at harbourfront, it will change to malaysia or indonesia network. Even when i am in Sengkang, it still detect malaysia network.

DO i have a case to compaint to starhub and waive the charges. ANyone have the same problem as me?

Hitman 778 SG

means ,,,,,,,,starhub station signal is weak or something wrong with yer phone.

FireIce SG

wah, ur hp antenna damn good sia.
wat model is tt?

TooFree SG

possible to change your network to starhub instead of automatic detection.

ditzy SG

Wah power sia your phone. What phone you using? If you can get indonesian network at harbourfront, I should get Australian network where I work.

βέτά SG

likeyou SG

Go down to the office together with your passport.

Show them and ask for the wavier.

Should be no problem with that.

If they play dirty, report it to the police or stomp it.

dangerboi SG

stomp? lol...grow up please. anyway, it's your own ernest to use manual detection. Few years ago, I've been paying singtel bills for sms from malaysia to singapore when I were in Singapore seas.

Few months back, I called to a country in Asia (not Singapore) while I was in malaysia. A 5 minutes phone call cost me $30. 1 min cost $6.

A mobile phone is for people to find you while you're on the go. If you wanna chit chat, do it using a house phone. This is the convention.

Death pit SG

stomp? lol...grow up please. anyway, it's your own ernest to use manual detection. Few years ago, I've been paying singtel bills for sms from malaysia to singapore when I were in Singapore seas.

Few months back, I called to a country in Asia (not Singapore) while I was in malaysia. A 5 minutes phone call cost me $30. 1 min cost $6.

A mobile phone is for people to find you while you're on the go. If you wanna chit chat, do it using a house phone. This is the convention.

Are you mentally retarded? Did you even understand the TS's issue? Just because you paid $30 for a 6 minute call to 'some other country' doesnt make it something you should be proud of. In fact, I find it quite stupid and ignorant. Seeing how you could have bought a local calling card for 1/3 the price and spoke to that 'other country'' for god knows how much longer a time.

Anyway that is far besides the point. The TS asked if he has a case against starhub for CHARGING him as though he was overseas when he was actually in Singapore. Happened to me a few times while I was in Camps down at changi. They HAVE to waive of the charges. Call the call center. Make a big fuss. If they dare to say 'oh you could have passed your phone to your friend who went over seas what' then demand the call list (they have one) and you will see over a span of a few hours some calls 'from' overseas and some from Singapore. Then ask them how that happen? Play tennis with your phone throwing it back and forth from overseas ar?

Switching to manual detection is a solution to this problem, BUT IT IS NOT YOUR DUTY NOR OBLIGATION. It is your prerogative to use your phone within the confines of your country withouot having to worry or stress. Make uber big noise about this issue. If not all the poor people living in woodlands and changi all kenna taken advantage of. No idea how much they are ripping off innocent people who dare not challenge big companies.

Good luck and

Cheers!

P.S - I have personally had very good experiences with star hub customer service. No worries, normally they will just waive it and apologies. Very nice people. Unlike Shit-tel. Retarded customer service.

^Acid^ aka s|aO^eH~ SG

Just received starhbun handphone bill and there is a extra 20 dollar charges for call and sms made in indonesia and malaysia which that date i never go.

It is caused by stupid networking detection. When i am at harbourfront, it will change to malaysia or indonesia network. Even when i am in Sengkang, it still detect malaysia network.

DO i have a case to compaint to starhub and waive the charges. ANyone have the same problem as me?

bring passport...

go down starhub and ask for waiver...

There will always be problem near the borders... Do you guys know tat malaysia actually also kenna the same thing from us at times?

angel7030 SG

bring passport...

go down starhub and ask for waiver...

There will always be problem near the borders... Do you guys know tat malaysia actually also kenna the same thing from us at times?

he uses starhbun, not starhub leh

FireIce SG

when i somehow got into the msia or indon network, i will receive SMS like "welcome to msia" blah blah blah
so i will immediately scan for local network and switch back b4 anyone can call or sms me

likeyou SG

Should have no problem waving the charges.

They not so stuck up with that amount.

Newweb SG

It is normal sia.Here is very near Malaysia and Indonesia sia.So near that I sometimes gone to Malaysia for vacations.

105090 SG

our telco's signal is crappy.

right in woodlands centre, can get full bar malaysia network.
but only halfway on the causeway, our local signal dropped to 1-2 bars nia

similarly, harbourfront can get indon network, but u take ferry out of singapore by 5 mins, slightly south of sentosa, you lose all of SG's network.

angel7030 SG

guess our telcos here do not have a proper jamming devices to cut off those roaming signal with anti jamming capabilities from malaysia and indonesia, both are hovering over sing dollars here.

It will be quite difficult for you to claim, cos these amount was taken by malaysia telecom, and starhub just charge you according to what the malaysia telco charged them, it you ask starhub, they will tell you that they also do not gain anything, and even if you prove that you did not go to malaysia, they can said that your give someone yr handphone for a trip to malaysia. Starhub had already paid the malaysia teleco, the most they can do is to write an appeal to malaysia teleco for the wrong charging, but you show know how the malaysian works, for them, anything that goes in, hardly will come out. My suggestion is learn from it, switch off yr data roaming feature will do just fine.

ditzy SG

Duh, its the equipment, not the service provider.