^^ NWA?!
How's the pay like? Bad pay, bad service?
NWA management embarked on several rounds of severe cost cutting
both in the period leading up to and during the time it was in
Chapter 11 bankruptcy protection. The mechanics', flight
attendants' and pilots' unions were all forced to make massive
concessions in the form of deep pay cuts for their members in order
to keep the airline afloat and preserve the retirement pension
funds for its employees. During the reorganization, the pilots, for
example, were forced to accept pay cuts ranging from 35% to 45%.
Similar concessions were obtained from the other two unions.
The cutbacks were so extensive that, when the airline emerged
from Chapter 11 earlier this year, it had the lowest cost structure
of all the major US carriers. However, employee morale took a huge
hit amidst all the cutbacks, and customer service suffered as a
result. NWA is now consistently ranked near or at the bottom in
most airline customer satisfaction surveys..
