Just wanted to rant... 
This evening, I was at Mos Burger at Plaza Singapura. I ordered a
burger for takeaway, alongside a cup of Pink Guava Juice.
Whilst waiting for my burger, I decided to sit down and drink my
juice first. My word, it was awful! The juice was room temperature,
and on top of that, there was a weird sourish taste to it!
I sipped it a few more times just to
be sure and true enough, the juice tasted 'off'!
I went up to the counter, and informed the counter staff that their
juice tasted off. The cashier got hold of the Supervisor, who
poured a small amount of the juice into her cup, then she made sure
she stood out of sight and the cashier looked like she was
communicating to the hidden manager cause you could tell from her
facial expression.
The Supervisor then offered to replace my drink with another drink
of similar value. So, I decided on Iced Lemon Tea because no way
was I going to order the Pink Guava Juice again. 
Yucks!!
She headed towards the kitchen, then after a while, returned and
said she'll replace it with Pink Guava Juice, but she'll take a new
batch.
From the facial expressions of the staff, it was easy to see that
even though they replaced the stale juice, they must have thought
that I was trying to find fault, that I was trying to be a
difficult customer, or even, that I was trying to get a different
drink and that was my tactic to get it free (that's probably why
she decided not to change my drink order to the Ice Lemon Tea
afterall). She insisted that there was nothing wrong with the
drink.
I was extremely unhappy about being treated like I was trying to be
difficult, but I didn't want to raise a ruckus and they did replace
my drink and gee, it tasted so different from the stale one I was
served! The first drink they gave me was definitely bad!
Instead of being apologetic for serving stale juice that tasted a
tad rancid, they made me feel bad, like I was finding fault and
being troublesome. I walked away without saying anything more after
getting my drink but truth be told, I hated the entire
episode.
Have you ever been served food that was spoiling or downright stale
or really yucky? What did you do? Did the restaurant try to remedy
the situation?
