Cabby Breaches SMRT Taxis Golden Rule

kops21 SG · 2005-12-14T13:57:16+00:00

To be honest, the Iron Lady is causing SMRT Corp to go to the dogs. Bus and train services are suffering, and taxis are lying idle. If you want my opinion a...

kops21 SG

Free Fare Shocked .....Tips Shocked

service charge soon? Rolling Eyes

Ferret SG

...

Free ?

Aveme SG

Well SMRT came up with this new policy that if you are not satisfied with a cabby's service,you can ask for a full refund of the cab fare in the form of a cab voucher of the same value.

So not really free,you still do not get back your $$$

Ferret SG

Eh ? You sure ? I take cabs quite often.

In fact, I just received a reply from a cab company the other day to my complaint. It was justified and the driver found guilty. too bad he was just given a warning Evil or Very Mad

Aveme SG

well actually i am not 100% sure,but i got the info from a discussion thread inside the Singapore Taxi sgforum section.Here is the thread

http://www.sgforums.com/?action=thread_display&thread_id=167923

FireIce SG

http://www.sgforums.com/?action=thread_display&thread_id=167923

Ferret SG

Quite interesting. But I feel it's a bit unfair to the cabbies. I mean, if there's refund, whose money is it gonna come out of ? The cabbies ? Poor things. You cant believe how cheapskate some people can be.

Aveme SG

well yup that is why in that thread i mentioned,i am not sure what that CEO is thinking about when she want to implement this policy.

The refund part will just be abused by kiasu singaporeans while few will be giving any tips at all due to non tipping culture here.

So drivers end up losing on both side.

Ferret SG

Quite true. I do expect people to do right by them. Sigh. There must be other ways to boost the service standards in Singapore Rolling Eyes

Aveme SG

well it is pretty hard to define what is good service for a taxi ride.

The customer demographic base is so wide,everyone will have different expectation of what is good service.A form of good service to someone maybe a form of irritation to another.Eg if a driver try to be more friendly to their customer,some may like it,but some will think that it is an irritation and just want the driver not to bother them but get them to their destination safely.

How to define what is actually a good service?

Kuali Baba SG

They don't have to entertain during the drive, but good service would include courtesy and going out of the way to help the passenger (e.g. returning a lost wallet, assisting a disabled chap)

kops21 SG

who will give tips to cabby? Will you? Rolling Eyes

Wanda SG

Yes, sometimes for long trips from the airport...I'll just ask them to keep the change ranging from 30cts to 70cts - is that considered a tip for a fare of about $12-$15?

105090 SG

like tt.. if customer anyhow go and take advantage, cabby kanna. then get black record for nothing..

already got people saying many SMRT cabby will jump to other operator.

about the free voucher, is it only for the value claimed? or any ride will do? if so, i gonna book a london cab shld i get these vouchers Laughing

dragg SG

its for show only, it will die a natural death.

pie SG

there will be a sizable number of people that abuse the refund system

Wanda SG

Sad to say, I fully agree...considering the large no. of chow kuan ppl around. Sad

av98m SG

Oh definitely. Mad This can't be making the cabbies happy. Sad

In any case, people want good service from cabbies? Easy. Just show them some courtesy and respect and they'll reciprocate.

sbst275 SG

Already 1 have gotten his fares back...

But I doubt how effective is this as some passengers may resort to cheating

Parka SG

It's just another cab voucher. Unless the person is very free, it's really not worth much effort to complain.