You expect them to CARE??
Look, they earn a pittance, almost everyone has this stinky
attitude towards them, and they're in a job because they have no
other choice, but they're making a hardworking, decent
living.
Working under these conditions, treated badly and all that, you
expect them to give you a 5-star award-winning service?
Then, increase their pay, spruce up their working conditions,
improve their social status in our country!
If you want an industry to become more 'professional', you have to
dig deeper into your pockets. Also, learn to be more appreciative
of people in various rank and file first, starting from the very
bottom.