the CS is outsourced anyway.
and i wonder if they bother to train properly bcos they give diff
answers to the same qns.
and the turnover rate is so high
when u inform them u previously talked to so-and-so, they will give
excuses to say tt tt person not available at the moment or not on
shift... so u have to repeat the story all over...
and when u call to follow-up, it's someone else again and u can't
find the previous ones u spoke to and then the grandmother story
repeats.........
and when u try to speak to someone of higher authority, the CS will
say tt person is busy attending to other customers (just shows tt
they have many many complaints) and have to wait......
and u can wait till the next millennium and still wun get any
response.
BUT!
all these are logged.
so u shd perservere and demand some compensation, citing all these
as evidence and reminding them tt u are damn disappointed in their
service. (but dun threaten)
quite fun.
i dun mind playing around with them. bcos i will get wat i want
eventually. or even more.
i agree with u. my this fren also do that when he trying
to exchange his iphone with singtel.he signed up the line and he
found that his iphone battery cant even last for 7 hour even if he
was not playing any game.so he went bak and change for first
time.they change for him,second time they still change,third time
the customer service at the counter check the record
and refuse to change.my fren argue that, wat is ur
customer services for>?u suppose to help us and not argueing
with me. nvm i think u just follow the rule doesn't have the power
to do anything.ask ur manger come out....manger came out and argue
argue, final round ( guess who is the winner?) my fren haha.
his mouth very good, talk talk talk till the manger change for him.
btw he change his iphone 3 times in a month.
