hmm, so u have 2 complaints?
1) the consumers have unrealistic expectations of service
2) service industry dun have enuff pride in their work
is that correct?
1) yeah some are unrealistic and expect too much. those tai tais,
rich people who decides that their opinion, which is sometimes
unreasonable, is correct. but mostly it's becos of the 2nd reason
that consumers complain abt...and the 2nd reason is the root of all
problems.
2) hmm, being an ex-staff in food and beverage, i do agree that
some service staff do not have pride in their work. one reason is
becos most of them are part timers and to them, it's jus a job that
gets them money. another reason is that staff do not get enuff
training, not becos they dun wanna be trained, but they are not
being trained properly. either the boss doesnt bother, or they dun
get enuff training.
