Dear all,
I have a few M1 lines signed under my name for my family members
and I have been with M1 for more than a decade already.
One of the lines is for my elderly mother who is currently
room-restricted with Tuberculosis virus.
In October and November 2009, I rushed in and out of hospital
mas my mother was hospitalised with Tuberculosis and she was
reduced to bones.
During her 2nd admission, she dropped the phone into the
hospital toilet bowl. I sent it to Nokia Service Centre but
the warranty was void due to liquid damage.
I then replaced her with another phone.
Upon discharge, she was brought to my brother's house for
recuperation and is still currently room-restricted. As a
result of her condition, all
our family members have to be on
anti-Tuberculosis germ medication for 6 - 9 months.
In April 2010, I received the bill from M1 and was shocked that
there was incurment of S$299 of data usage charges and asked for
termination of the GPRS service to that line number. I then
wrote to M1 to request for waival but was rejected reason being I
had requested for waival previously on another line number.
I explained to M1 that my mother is illiterate and
suffering from poor vision and is still room-restricted by the
illness. The data usage could be a case of accidental access
or unknown access.
I brought this matter to my brother and he checked with his
children if they had used my mother's phone while my mother was
sleeping. He even disciplined them but they denied using the
phone.
Then comes my May 2010 bill and it showed another new data usage
charge of S$80+ in the new bill.
I wrote in to M1 to request for investigation and explained to
them my difficult circumstances but was declined waival.
M1 insisted that they were internet accesses and they could not
provide itemised listing of the usage.
I feedback to M1 that:-
1) Both my brother's and my flats have WiFi internet
accesses and that it is unlikely that anyone would want to access
the internet in any way via GPRS.
2) The incurment was one time and not on regularly monthly basis
and why M1 could not reconsider the waival.
3) GPRS is no longer popular if you were to compare with 3G
HSPDA access.
4) GPRS internet access is very expensive.
5) On medical ground, why M1 is not able to re-consider a
waival?
Still M1 insisted that they based their decision based on
previous past record that I had requested for waival of similar
nature for another line. In fact that happened to the other
line which was used by my spouse.
What I am trying to explain to them is that they should relook
into this GPRS charging system. One can run into high GPRS
billing debt if some buttons on some Nokia phones fail and GPRS
feature is activated unknowingly.
It had happened to many people I spoke to.
Should I terminate my loyalty to M1 after the contract
ends? Should I port all my M1 lines to SingTel?
Is it true service providers only interested to make money and
get new subscribers to sign up?
Would like to know your valuable and expert views.
Thanks.
Poor thing. help u to bring up your post
