Lets say passenger do not say what route to take.
Is it always safer to take the shortest distance than the fastest
route?
Shortest distance meaning = more traffic lights (maybe jam) and
reach destination about 10 mins later.
Fastest route meaning = longer distance but smoother (maybe using
expressway faster so it is longer) and reach destination about 10
mins earlier.
This is what I think (not sure):
It is safer to take the Shortest distance (even if longer time),
because if unreasonable pax complain jam and late, you still can
explain that you taken the shortest route.
If take fastest route (usually faster during normal condition),
if unlucky time have jam, unreasonable pax can complain and say you
purposely take longer distance route to reach late, even if you
explain that usually is faster and smoother also no use because it
is longer distance.
GPS also have a setting to choose shortest or fastest.
Should I use shortest or fastest? If the pax never say
anything.
LTA regulations states "shortest and most direct" route (so not
necessarilly must take all the shortcuts as shortcuts are not too
direct).
Last time I was in Comfort office months ago when I was still on
probation for taking longer routes, the officer there told me take
the shortest not the fastest route (although the shortest route may
cause customers to pay more due to traffic lights waiting times and
possible cause them to incur more ERP charges).
If meet customers that make a fuss out of it, dont argue, just
offer him/her a discount to please him/her and proceed on to find
your next customer. Otherwise your whole day's mood becomes
bad and you may also get another complain.
However the best way is still what Bowah said (propose and wait
for his agreement). However many a times I bypass this step
too as most of the times, it is more than simple steps like take
SLE then CTE.
I personally do not use GPS as I do not want people to say that
even taxi drivers depend on GPS and thereby giving them more
reasons to push for driverless taxis to eliminate us ( Google is
right now into driverless research too ).