[Todays] More commuters satisfied with ease of taxi booking
The benefits brought about by the proliferation of third-party
taxi booking apps have become clearer, as the ease of taxi booking
saw the biggest improvement in commuter satisfaction across eight
service areas.
Results from last year’s taxi
customer satisfaction survey commissioned by the Land Transport
Authority (LTA) showed that 88.6 per cent of 1,200 respondents were
satisfied with the ease of taxi booking. In contrast, only 66.3 per
cent were happy with this in 2013.
In a press release yesterday,
the LTA said the growing popularity of third-party taxi booking
apps “has provided an additional avenue to better match commuter
demand and taxi supply”.
Touching on the survey results
during the Transport Ministry’s Committee of Supply debate
yesterday, Mrs Josephine Teo, Senior Minister of State (Transport),
said more commuters were satisfied with taxi services last year
(96.2 per cent) than in 2013 (95.6 per cent). All eight service
areas, such as drivers’ knowledge of routes, safety and information
on taxi services, saw improved satisfaction levels.
Apart from the widespread use
of third-party taxi booking apps, the implementation of taxi
availability standards could be another factor accounting for the
higher overall satisfaction levels, said the LTA.
The percentage of taxis plying
the roads during peak hours had increased, from about 82.4 per cent
in 2012 to 86.9 per cent last year. This translates to more than
1,500 more taxis free for hire.
There was also less empty
cruising, which resulted in cabbies’ average incomes rising by
about 6 per cent from a year ago. Of the total taxi mileage clocked
last year, 68.2 per cent was with passengers on board, versus 64.9
per cent in 2013.
Asked if the various
improvements had come at the expense of drivers’ health, Mrs Teo
said the increase in two-shift operations was the reason that the
various service areas were now better, adding that there was scope
to improve this area further.
The Government is also working
closely with the National Taxi Association (NTA) and taxi companies
to enhance the welfare of taxi drivers, Mrs Teo said.
During the debate, Mr Ang Hin
Kee, Member of Parliament for Ang Mo Kio GRC and NTA executive
adviser, asked if the Government was monitoring bus, train and taxi
drivers’ fatigue levels, as their well-being would affect commuter
safety.
In response, Transport
Minister Lui Tuck Yew said that apart from looking at fatigue
levels, the Government was also looking at the maintenance team to
ensure that there is enough manpower for three shifts.
调查显示，去年乘客对德士服务的满意度稍微上升
0.6个百分点，达到96.2%。
陆路交通管理局进行的德士乘客满意度调查结果显示，8个调查指标的分数都提高，其中满意度增幅最显着的包括：预召德士、德士服务资讯和等候时间。
当局相信这是因为所推行的新措施，如：德士服务供给标准奏效和第三方德士预召应用程序的普及化。
共有1200名年龄在15岁和以上的德士乘客，在去年8月到9月之间，参与了这项调查。
Straits Times smartphone Taxi Booking
Apps online poll (600 responses) Published on Dec 17, 2014 9:40 PM
1) GrabTaxi - 45% 2) ComfortDelgro's - 21% 3) Uber Taxi - 14% 4)
Hailo Taxi - 7% 5) [email protected] (LTA) - 6.5% 6) Easy Taxi - 4% 7)
SMRT Taxi Apps - 1.5% 8) Transcab Taxi Apps -
0.67%
