The Land Transport Authority says it takes a serious view
of complaints about a person posing as an Uber driver and
overcharging passengers.
SINGAPORE: The Land Transport Authority (LTA) said a vehicle
allegedly being used by a person masquerading as an Uber driver was
impounded on Monday (Mar 2) and the case is under
investigation.
"LTA has received complaints against the vehicle owner and takes
a serious view of the incidents," a spokesperson said. "If found to
have contravened the Road Traffic Act, which disallows private
vehicles from being used for hire and reward, the offender may face
possible fines, imprisonment and forfeiture of the vehicle."
Ride-booking service Uber had earlier issued an alert that the car in question with
license plate SJT1444Y is not registered with the company. This
follows a complaint posted to Facebook that went viral - from a man
who said he was charged S$97 for a trip with his family from Beach
Road to Yio Chu Kang. Uber has filed a police report.
Mr Joverst Lee's post has been shared more than 10,000 times. The
22-year-old technical applicator said the driver asked for cash
payment, saying he does not accept payment by NETS, and did not
provide a receipt.
Mr Lee and his family were intending to travel to Woodlands but
stopped the car when they realised that the fare had shot up to
S$50. Within three minutes of stopping the car, the fare had
increased to S$97, he said.
The estimated fare on Uber's website from Beach Road to Woodlands,
under the UberExec service, is between S$58 to S$74. Uber
transactions are normally cashless, and drivers are reimbursed by
the company.
Mr Lee said he lodged a complaint with the police on Tuesday.
S$168 TAXI RIDE
His Facebook post has prompted others allegedly cheated by the
same driver to come forth to share their story. Mr Kenneth Yeo, 35,
a sales manager, said he was charged $168 by the driver for a
journey from Emerald Hill to Marine Parade.
He echoed Mr Lee's experience, saying the driver had used an
iPhone app as a fare meter. And he said the driver insisted on cash
payment instead of the usual online payment method via credit card,
Paypal, GoogleWallet or Uber Credits. "Uber taxis usually charge to
my credit card, therefore I assume he was able to charge to my
credit card. But he explained that he is driving under Uber
Executive (UberExec), which collects cash," said Mr Yeo.
A check with a fare estimate feature on Uber's website shows the
estimated charge for a ride between Emerald Hill and Marine Parade
under UberExec service would cost S$28 to S$36.
MAN ASSISTING POLICE WITH INVESTIGATIONS
Channel NewsAsia understands that a 29-year-old man is assisting
police with investigations in connection with the case. Police said
they received a call for assistance on Feb 18 at Unity Street, and
a criminal breach of trust was reported when they arrived at the
scene. The car involved in that case, is believed to bear the same
licence plate.